Terms and Conditions

These Terms govern the use of desert-company.com and services supplied by DESERT COMPANY LLC (“we”, “us” or “the Company”), a company registered in Sharjah Media City (Shams), United Arab Emirates. Our country of domicile is the UAE and our licensing authority is Sharjah Media City (Shams).

Registered address: Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates.
Email: office@desert-company.com
Telephone: +971 585 480 893 · daily, 09:00–17:00 UAE time (UTC+4).

We provide mobile application design and development for iOS and Android, website design and development, and the setup and management of digital advertising campaigns. Related support or maintenance is included only where agreed. We supply these services in our own name.

You must be at least 18, legally able to contract and authorised to use the payment instrument. If you order for an organisation, you must have authority to bind it. Services and payment methods are available only where lawful and supported by the relevant provider.

Each project is defined in an accepted quotation, statement of work or service agreement (the Order). Before payment, it must identify the service and deliverables, price, currency, any tax, external costs, payment stages, delivery dates, dependencies and any agreed support or renewal terms. A website enquiry alone creates no obligation to purchase.

We provide these Terms and our Refund Policy before acceptance and payment. An Order becomes binding when both parties confirm it in writing, including email or another agreed electronic method. Paying an invoice constitutes acceptance only if its Order and applicable policies were provided beforehand and it clearly identifies that acceptance. If we cannot accept a paid Order, we refund it.

Prices are individually agreed and may be quoted in AED, USD or EUR. Applicable tax and any authorised additional costs are disclosed before payment. Deposits, instalments or post-payment arrangements apply only as stated in the Order; no universal deposit percentage applies.

The payment page shows the actual transaction amount and currency before authorisation. A currency available for bank transfers may not be supported for card or wallet payments. Any conversion needed for payment is disclosed before you approve it. Your issuer may apply its own exchange rate or charges.

Available card, wallet and other payment options are shown on the payment page or invoice. Payments remain subject to authorisation and security checks. Card details must be entered only on the payment provider's secure payment page; do not send them to us by email or messenger. We do not request or store your full card number, card security code, PIN or one-time password.

Where Botim Money processes a payment, its name may appear on your statement. For questions about our Order, payment or refund, contact DESERT COMPANY LLC, not Botim Money customer support. The payment provider processes the transaction; we remain responsible for our service.

We provide an invoice and payment confirmation. Keep them with your Order and the policies supplied to you. A single payment does not authorise additional charges. Recurring debits require separate express consent identifying the amount or its basis, frequency, duration and cancellation method.

Services are delivered electronically through agreed email, secure download, project workspace, code repository or access to the completed website, application or advertising account. There is no physical shipping. The Order states what constitutes completion of each milestone and its delivery date.

Unless the Order provides otherwise, work starts after we confirm acceptance, receive any required advance and receive the materials and access necessary to begin. Timelines must reflect these dependencies. If a delay occurs, we explain its cause and agree a revised timetable; this does not remove remedies for missed contractual deadlines.

We do not collect a Botim Money advance for any service or part scheduled for delivery more than six months after the charge. Longer projects require separately defined stages with compliant payment and delivery dates.

You must provide accurate information, lawful content, necessary permissions and timely decisions. You retain responsibility for the truthfulness of claims and rights in materials you supply. We must obtain written agreement to any material change in scope, cost or timetable before carrying it out. Unapproved extra work is not automatically chargeable.

We perform services with reasonable skill and care and in accordance with the agreed specifications. Review deliveries promptly and describe any shortcomings so that we can assess them. Silence does not waive claims for defects or statutory rights.

We warrant the services for a period appropriate to their nature or the agreed warranty period, whichever is longer where required by law. Non-delivery or deficient performance is addressed under our Refund Policy, including any right to choose re-performance or a refund. A review period does not shorten legal claim periods.

The Order distinguishes our fees from media budgets and external charges. We do not spend above an approved budget without your agreement. You will be told which accounts and platforms are used, who pays them and any material restrictions on cancellation or recovery of committed funds.

We cannot promise a specific number of sales, leads or views, search rankings or app-store approval unless a measurable commitment is expressly agreed. Platform policies and decisions can affect delivery. This does not excuse our errors, unauthorised spending or failure to perform the agreed work.

Licences, domains, hosting, media placements and other third-party items are subject to their disclosed terms. We remain responsible for services we undertake to supply. The Refund Policy explains treatment of unused budgets and authorised, non-recoverable costs.

The Order identifies any maintenance or support period, scope, response commitments, recurring fee and renewal arrangement. Ongoing support beyond that scope is not automatically included. A renewal or recurring payment arrangement must be expressly agreed, with its cancellation process disclosed in advance.

To cancel future services, email office@desert-company.com. The Refund Policy governs prepaid unused services. Cancelling a recurring debit does not by itself cancel an already accrued, lawful and undisputed payment obligation.

Our separate Refund Policy, supplied with these Terms, forms part of the contract and governs cancellation, refund eligibility, calculation, timing and method. We do not apply a blanket “no refunds” rule. For refund issues that policy prevails over these general Terms; mandatory law and more favourable specific refund promises remain protected.

We may suspend affected work for an overdue undisputed payment, missing essential information or unlawful instructions. Where possible, we first explain the issue and allow at least 7 calendar days to remedy it. Urgent legal or security concerns may require immediate suspension. We inform you where legally permitted and account for prepaid unused services under the Refund Policy.

You retain rights in your own materials and authorise us to use them to perform the Order. Upon full payment, unless the Order grants different rights, you receive a perpetual, non-exclusive licence to use and modify the final bespoke deliverables for your business. Any copyright assignment, exclusivity or delivery of source files must be stated expressly in the Order.

Our pre-existing tools, templates and know-how remain ours. Third-party and open-source components remain subject to their licences, which we identify where relevant. You receive any rights to embedded materials necessary for the agreed use. We will not publish your confidential project information or use your name as a case study without permission.

Our Privacy Policy explains how website personal data is handled. For Orders, we also use necessary customer, invoice, transaction-status and correspondence data to provide services, manage payments and refunds, prevent fraud and fulfil legal obligations. Relevant data may be shared with payment processors, banks, service providers or competent authorities for those purposes, subject to applicable law.

Both parties must protect confidential information received for the project and restrict its use to the Order, legal compliance and legitimate enforcement of rights. This does not restrict information already lawfully public or disclosure legally required.

You may use the website to learn about and request our services. Do not misuse the website, introduce malicious code, attempt unauthorised access or submit unlawful or infringing content. Website examples and portfolio descriptions do not replace the specifications and promises in your Order.

We remain responsible for our contractual and legal obligations. For business customers only, and only where legally permitted, liability for ordinary contractual breach is limited to the price of the affected Order, and indirect commercial losses are excluded.

These limits do not apply to refunds due, fraud, wilful misconduct, gross negligence, death or personal injury, mandatory consumer remedies or any liability that cannot lawfully be limited. Nothing excludes a legally required guarantee or compensation.

If an event outside reasonable control prevents performance, the affected party must promptly explain the impact and take reasonable steps to minimise it. If the interruption lasts more than 30 calendar days, either party may end the affected unperformed part by written notice. Prepayments are accounted for under the Refund Policy, without limiting any earlier statutory cancellation right.

Send complaints to office@desert-company.com. We acknowledge them within 2 business days and aim to give a substantive response within 7 business days, or explain any further investigation and the next update date. Business days are Monday to Friday, excluding UAE public holidays.

UAE law applies. The competent courts of Sharjah have jurisdiction, without excluding any mandatory consumer jurisdiction or right to complain to a competent authority or payment issuer. Informal resolution is encouraged but is not a mandatory barrier to exercising those rights.

These Terms and the Refund Policy are provided in English and Arabic. Mandatory rules on contractual language and interpretation take priority. Neither version may reduce non-waivable consumer rights.

Mandatory law prevails. Subject to section 11, expressly agreed Order provisions prevail over these general Terms. Any invalid provision is limited or severed as required without invalidating the remaining lawful terms. Updates apply to future Orders after disclosure. Existing Orders change only by agreement or where required by law.